Refund PolicyUpdated 2 months ago

REFUND POLICY

We have a 14-day Return Policy, which means you have 14 days after purchasing your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. Kindly note: We will not accept any items with human hair, dog hair or any signs of use. You’ll also need the receipt or proof of purchase.

For any returns or exchanges please submit a request via our portal https://beachbumsup.returnscenter.com  with your order number and email address used to place the order.

We don't offer free returns as part of our mission to reduce our carbon footprint and environmental impact.

You can always contact us for any return question at [email protected].

Please note during busier periods such as public holidays and sales, responses may take a little longer.

Clearance items

Items with 30% or more off the original value are considered clearance items and are non refundable/ returnable.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, once the return is accepted, send the item back and we will replace it with the correct size/colour. Please ensure returns/exchanges are sent back within 5 days of being accepted. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less our £8.00 re-stock fee. Please remember it can take some time for your bank or credit card company to process and post the refund.